GoodCompany - Where good people do great things

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🌍 About GoodCompany

GoodCompany is a purpose-driven SaaS platform connecting businesses, people and charities to create real impact across Australia and New Zealand. We’re a fast-moving, high-performing team of 7 with a big mission:  Connect those who can give with those in need — at scale.
 

⚡ The Opportunity
 

We’re looking for a Charity Growth and Success Manager, 4 days per week (0.8 FTE) to help us grow, retain and activate our charity network.
 

This is a generalist growth operator role combining commercial thinking, relationship building and technology.

Your priorities are:
 

1. Grow & retain – acquire, retain and grow charity membership revenue.

2. Help charities succeed – increase activation, engagement and value across our charity network.

3. Scale how we work – use AI, automation and better systems to help us manage a much larger network.

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🎯 What Success Looks Like

In your first 6–12 Months, you will: 

• Increase paid membership collection to 90%+

• Build a consistent outbound acquisition pipeline

• Reduce charity churn to <5%

• Increase active charity engagement

• Establish scalable onboarding and retention processes

• Automate repetitive outreach and engagement workflows
   

💰 Growth & Revenue

• Own charity membership growth and revenue

• Build and execute outbound acquisition activity

• Pitch, onboard and activate new charity partners

• Improve retention, renewal and collection processes

• Test and improve our approach based on data and results

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🤝 Charity Success

• Support charities to get more value from GoodCompany

• Increase engagement across giving, volunteering and fundraising

• Identify opportunities to retain and grow existing members

• Use feedback and data to improve the charity experience
   

🤖 Scale & Automation

Use AI and technology to help us scale, including:

• Automating outreach and follow-up

• Improving CRM data, segmentation and reporting

• Identifying and simplifying manual processes

• Building smarter workflows across our systems
   

🧩 About You
 

You’re a builder, operator and problem solver with experience in areas such as partnerships, memberships, sales,
growth or customer success.

You are:

🚀 Proactive and commercially minded
🎯 Results-focused and accountable
🧠 Curious about technology and AI
🔧 Comfortable solving problems and improving systems
🤝 A strong relationship builder and communicator
⚡ Comfortable working autonomously in a small, fast-moving team

You care about our mission and enjoy turning good ideas into real-world outcomes.

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🛠️ Systems

Required:

• CRM experience – we happen to use Zoho One

• Billing and reconciliation software experience – we use Xero

• Confidence using AI tools such as ChatGPT, Claude or similar

Bonus: SaaS, automation, Zapier/Make or digital engagement experience.
 

What You’ll Get

$90,000–$110,000 (pro rata) + superannuation

• Mission-driven, high-impact work

• Genuine opportunity to shape a growing platform

• Small, high-performing team

• Free gym membership and end-of-trip facilities

• Free Pilates, breakfast and boxing
   

📍 Location & Ways of Working

4 days per week | South Melbourne

For your first three months, you’ll work on-site in our beautiful South Melbourne office for training and onboarding.

After three months, the role moves to a hybrid working arrangement.

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👉 Apply Now
 

If you’re excited by growth, impact and using AI to scale meaningful change we’d love to hear from you.

 

Please see www.goodcompany.org to learn more about us and then click on the link below. Please send us your resume and in 200 words or less why you'd be perfect for the role.

 

No recruiters please — we are managing this process directly.